Effective Date: May 7, 2025
This Privacy Policy describes how Experdent Web Services Inc. (“Experdent”, “we”, “us”, or “our”) collects, uses, and discloses personal information in connection with the Experdent dentist directory at www.experdent.com and www.experdent.ai (the “Websites”).
PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT
You can browse our Websites without providing personal information. However, certain features may require you to provide personal information.
Find a Dentist
If you use our directory to find a dental clinic, we may ask for your location (such as postal code, city, province, or street address). You may also choose to allow our Websites to access your current location via your device’s location services. This information is used solely to provide you with a list of nearby dental clinics.
Request an Appointment
If you request an appointment through our Websites, we will ask for your name, contact details, and information about the dental services you seek. This information will be shared with the selected dental clinic to facilitate scheduling and communication regarding your appointment.
Chatbot Interactions
Our Websites may offer chatbot services to provide general information about dental care and clinics. Please do not share sensitive personal or health information through the chatbot, as these communications are not encrypted.
Ratings and Reviews
If you submit ratings or reviews, your feedback may be displayed publicly on our Websites. Please only post information you are comfortable sharing publicly, as we cannot control how others may use this information.
Questions and Comments
If you contact us with questions or comments, you may be asked to provide your name and contact details so we can respond.
We may also use the personal information you provide to improve our Websites and services, to protect against fraud or unlawful activity, and as otherwise permitted or required by law.
INFORMATION WE COLLECT AUTOMATICALLY
When you visit our Websites, we automatically collect information such as your IP address, date and time of visit, pages viewed, features used, and referring URLs. This information helps us improve our Websites and services.
We use cookies and similar technologies to:
You can control cookies using your browser settings. Blocking cookies may affect your ability to use certain features of our Websites.
WHEN PERSONAL INFORMATION MAY BE DISCLOSED
Dental Clinics
If you book an appointment through our Websites, your information will be shared with the respective dental clinic to facilitate your request.
Service Providers
We may use third-party service providers (including affiliates) for services such as data hosting, processing, analytics, communications, marketing, and chatbot functionality. Some service providers may be located outside of Canada, including in the United States.
Business Transactions
Personal information may be disclosed in connection with business transactions such as mergers, sales, or transfers of assets. Successors or assigns may use your information for similar purposes as described in this policy.
Legal Requirements
We and our service providers may disclose personal information in response to lawful requests, court orders, or as otherwise required or permitted by law.
SECURITY OF PERSONAL INFORMATION
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security measures can guarantee absolute security. Please avoid sharing sensitive information through unencrypted channels such as our chatbot.
RETENTION OF PERSONAL INFORMATION
Personal information is retained only as long as necessary for the purposes for which it was collected or as required by law. Information is stored on our servers or those of our service providers and is accessible to authorized personnel only.
YOUR RIGHTS WITH RESPECT TO PERSONAL INFORMATION
You may request access to or correction of your personal information by contacting our Privacy Officer (see below). You may also withdraw your consent to our use of your personal information, subject to legal or contractual restrictions. We may verify your identity before processing such requests.
UPDATES TO OUR PRIVACY POLICY
This Privacy Policy is effective as of the date above. We may update or amend this policy from time to time. The latest version will always be posted on our Websites. Please review this policy regularly for updates.
CONTACT US
If you have questions or concerns about this Privacy Policy or our personal information practices, please contact our Privacy Officer at:
Email: admin@experdent.com
This Privacy Policy applies to Experdent.com and Experdent.ai, both owned and operated by Experdent Web Services Inc.